Let’s face it: getting money back is not always ‘common cents.’ While Duty Drawback can be accessible, it is still a very long and complex process to receive Duty Drawback from your import activities. However, the right blend of technology and people can help!

Recently, our International Freight Forwarding team wanted to see exactly how we were helping one of our Duty Drawback clients and where we needed to improve. Luckily, we had the chance to sit down with one of our primary Duty Drawback clients and ask 4 very important questions.

Here is the Q and A we had with this client:

1. Who was your previous Duty Drawback provider and what was it like working with them?

Previously, we used a third-party drawback provider to address our Duty Drawback needs. Because we needed a partner who could assist us with areas where we lacked technological resources, we were looking for a long-term partnership.

2. Why did you ultimately decide to switch to Ascent Global Logistics for your Duty Drawback needs?

While we were impressed with our first outside vendor’s technological capabilities, we found that we had to do a lot of manual work. We had to manually supply the vendor import and export records to complete the Duty Drawback process.

Ultimately, we needed a more adaptable partner, so we chose to switch to Ascent Global Logistics. Their technology offerings and adaptability were unparalleled. Because Ascent guides us through the entire process, the process feels automatic.

3. What are some of your biggest Duty Drawback challenges and how did Ascent Global Logistics help you overcome those?

One of the biggest challenges for us has been making sure that we have an accurate record of all our import and export records. Because Ascent has been our import broker for several years with shipments between the United States and Canada, we had import and export records for those shipments.

Ascent made it easier for us utilize a single partner as a one-stop shop for all our International Freight Forwarding needs.

4. Why would you recommend Ascent Global Logistics to potential future customers?

Ascent has been a terrific partner for everything. In fact, the term partner might be deceptive. Rather, Ascent Global Logistics is truly an extension of our team. Every single time we have a new question or a new need, Ascent is there to help us out.

The team at Ascent Global Logistics is always positive and upbeat. They have gone above and beyond in all aspects of servicing our account. Our internal and external groups have really benefited from the quality work of Ascent’s associates; they truly make a difference every single day.

Tying It All Together

If you would like to learn more about Duty Drawback or let us know how we can improve, please contact us or reach out to your Ascent Global Logistics representative directly. We would be happy to assist you with any of your International Freight Forwarding needs.